Any consumer will rate customer service at the top of their list when they are evaluating a business. Business owners that instil customer service as a byword of their operation create customers who feel valued. listened to, and appreciated. Taking care of customers...
Every week, one story or another pops up in popular media about homeowners who have encountered a tradesperson or service business that has been entirely lacking – either in the quality of work done, the failure to finish work, the inability to begin a project,...
AI Search has changed the parameters for both consumers and businesses in the one marketplace where nearly all business is transacted. Traditional reliance on websites and SEO is waning and business owners need to ensure they do not slip through the cracks as end...
For the past few months the dominant global conversation has been about the coronavirus (Covid-19), and while cool, rational, and informed heads should prevail to provide responses and strategies, the absolute opposite is true. Depending on what you read, or watch, we...
Starting up a new business is hard. It takes a lot of work and a great deal of preparation and research. The best ideas in the world, and the most skillful tradespeople, craftsmen, artisans, service providers, and product sellers, still require determination, skill...
