Recently I was reading an article on business.com that got me thinking about a word that really describes the nature and vitality – as well as the huge importance of online reviews: ethical. I’ve talked before about trust and transparency and the ways that...
People are strange creatures – some us us miss the point entirely and some of us can never be pleased. A story I read online recently put that into stark effect – in a humorous way as well. A collection of reviews of our country’s popular tourist...
Etiquette is a strange concept. While some would think that there was a right way of doing something, based on their own notion of manners or social niceties, others will have an entirely different point of view and will act accordingly. Driving is a great example,...
Hospitality is a hard industry to work in. The customer is always right and customers are pickiest about what they eat, where they stay, and how they are treated in the process. I’ve worked in hospitality, many years ago, and I can still remember being summoned...
Last year I had a conversation with the owner of a large plumbing business about online reviews and the ways they helped his business. Apart from the usual generation of more enquiries through online searches where the reviews and five stars were visible, he told me a...
