great reviews

Cricket needs honest leaders as much as it needs ‘stars’

Jan 6, 2021 | For Customers

Late last year, or nearly a week ago, former Australian cricket captain, Steve Smith was named test player of the decade by the ICC (International Cricket Council). Now, don't get me wrong, Smith is a fantastic cricketer, with an incredible record of amassing a huge...

The benefits of really listening to positive feedback

Sep 3, 2020 | For Businesses

I've written a lot about reviews - the great ones, the good ones, and dreadful ones. I've written about their appeal to consumers and the many benefits they hold for businesses. In this industry I fully admit that I am learning all the time and new thoughts and...