Hospitality is a hard industry to work in. The customer is always right and customers are pickiest about what they eat, where they stay, and how they are treated in the process. I've worked in hospitality, many years ago, and I can still remember being summoned to a...
Last year I had a conversation with the owner of a large plumbing business about online reviews and the ways they helped his business. Apart from the usual generation of more enquiries through online searches where the reviews and five stars were visible, he told me a...
A story in recent weeks got me thinking about the nature of our human species and the ways our evolution appears to be falling behind the fearsome speed of technological innovation. Be warned - this piece contains no spoilers but will further the odd generalisation....
Now that the Australian election is done and dusted and Scott Morrison and the Liberal/National coalition returned to power, it's a good time to pay some attention to a story that emerged a few weeks ago, regarding our cousins across the ditch and their preferred...
Along with millions of children (and adults), I was enthralled with Roald Dahl's magical Charlie and the Chocolate Factory and the subsequent 1971 film, starring the ethereal Gene Wilder as Willy Wonka. Children love many things and two of the most enduring are...
For decades, Boeing has been a leading light in the aviation industry, with a focus on technological advancement,, efficiency and safety. But in the past six months it has struck a potentially devastating issue with one of its aeroplanes after two fatal crashes that...
Presentation is everything and more and more, online consumers are looking for particular things when they search for products and services online. If they don't see what they are looking for, then they are moving on to another business and product. For businesses...
When the Super 12 competition was being created, I was a student in Dunedin. I was raised in Christchurch and was a huge fan of Canterbury. After a few years at Otago, I developed split loyalties - between the team I had grown up with and a new one representing my new...
When I was a kid I used to love poring over the advertisements for toys, magic tricks, and gimmicks in the back pages of comics. There were two items that myself, and my friends coveted the most - sea monkeys and the 1000 piece US Revolutionary War set. One thing...
Inter generational verbal warfare has always struck me as a particularly dumb idea and this week an Astralian CEO of a multinational company created a huge amount of damage by deciding to stick the boot in to millennials. Muffin Break general manager, Natalie Brennan...