anger

Conflict resolution is a crucial skill in business

Feb 9, 2021 | For Businesses

I've witnessed enough conflict between businesses and customers, personally and professionally, to have a good idea of how to avoid it and if it occurs, to resolve it. Firstly, and most importantly, differences are endemic to human beings. We see things,...

Consumers expect to see challenging reviews – embrace them!

Dec 27, 2020 | For Businesses

For some businesses owners, challenging reviews are a huge obstacle and sometimes end up being a stumbling block that they just can not get past. While there is obviously a human element to dealing with and accepting criticism - fair or unfair - there are some things...