News from the upside!
Welcome to The Upside, your destination for uplifting stories and positive news from around the country. In a world often filled with challenging headlines, we aim to bring a refreshing perspective by celebrating the inspiring moments, acts of kindness, and achievements that showcase the best of New Zealand. From heartwarming community efforts to breakthrough innovations,The Upside is dedicated to spreading optimism and highlighting the bright side of life. Let’s shine a light on the good happening all around us!
Reviews are the new brand, only more effective
Brand, the buzzword for advertising for so many decades, has changed substantially from what it once was since the advent and supremacy of online commerce. Years ago brand was the holy grail for businesses and by extension advertising companies. Brand was splashed...
Make your feedback valuable
I was reading an article online recently with guidelines on how to leave great feedback - whether positive or negative - and it reminded me that at its core - feedback is a conversation. What I mean is that the words we choose in the feedback we leave are...
Abusing reviews for personal vendettas
Online reviews are to meant give guidance to our peers based on our experiences and subjective opinions. Unfortunately, if allowed to be, they can also be used to damage the reputations of businesses when absolutely no service was provided or product purchased. When...
My last dalliance with an irritating brand
A month ago my phone decided that its sure and steady trek to oblivion was getting tiresome and decided to quicken the pace. I had the phone for a year. It was a refurb - that's refurbished for those who still take pleasure in avoiding the need to shorten or...
The power of the apology
In a perfect storm of irony I was all set to write about the power of apology in business this week, and wouldn't you know it, I was served up the ideal how not do it by celebrities in Lalaland. For those of you who missed it, Will Smith decided to let rage and...
The Covid pandemic and online reviews
The past two years have transformed our lives, no matter where we are in the world. In the coming years, behavioural psychologists will have a field day, filling academic journals with papers focused on the many and various ways that the Coronavirus has impacted our...
Retail vs online shopping
I'm old enough to remember those crazy, carefree days before the internet where shopping was a physical pursuit and an adventure. Obviously a lot has changed since then and sometimes I have to check myself about my own consumer behaviours, especially over the past two...
A review is an opinion shared
Something that came up recently got the ol' brain box ticking over and took me to what some may call the bleeding obvious - a question that I imagined should have a universal and obvious answer - what is a review? It may sound simple, as we may think we know what a...
How to find tradies/businesses on NoCowboys
NoCowboys isn't a directory in the traditional sense, it is a platform where Kiwis can contact businesses after reading reviews. Our verified reviews are a point of difference to other sites, such as job boards, and they are the best metric to guiding your choices -...
Facebook marketing? Yeah nah
In our last piece I analysed some of the main takeaway points form BrightLocal's 2022 annual online consumer survey that established the near total reliance consumers have in reading online reviews before contacting businesses. One point in the survey results has...
98% read online reviews for local businesses
For over a decade BrightLocal had conducted and published the results of its annual "Local Consumer review Survey". Last year's survey results were released a few weeks ago, but hey, we are in a global pandemic, so who is going to call them out for tardiness? As is...
NoCowboys online platform is nothing less than marketing gold
One of the greatest things about NoCowboys' online marketing platform is that it requires minimal time and attention and if set up properly, regularly updated, with consistent and recent reviews, it essentially takes care of itself. So well, in fact, that one of the...
FAQs for business owners who know little about NoCowboys or online reviews
Over the years I have heard practically every question about our review platform from business owners with some or small knowledge about us. Some raise objections, that are always countered with brief explanations. I thought it be good idea to offer some of them here...
Harnessing the power of challenging reviews
Ratings are the personal stories that convince prospective customers to connect with businesses, or not. Their value can't be emphasised enough. The best thing a prospective customer can see by viewing your ratings is the way you exercise your customer care. It tells...
Consumers decide in the digital world
To understand why online reputation marketing is essential for every business, it’s important to grasp just how much consumer behaviour has changed with the evolution and availability of computer and smart phone technology. Understanding consumers' habits and choices...
Taking care of business with NoCowboys’ help
Paul Toschi has been in the painting industry for years and in 2016 launched his own company – Brushy Bee Ltd. When looking to market his business, he decided that NoCowboys was all he needed, and for the past two years, with NoCowboys’ help, Paul has built up a solid...
Your greatest asset is your biggest opportunity
In today’s business environment marketing your reputation online is essential. Do you know what you look like online? Have you Googled your business name and seen what comes up and where? Do you know what other people are saying about you? Do you want to control how...
How to get the most out of your NoCowboys business profile
Once you’re registered with NoCowboys, the first thing to do is to fill out your profile – this is your marketing tool and it is important to optimise the various features to present your business to your prospective customers. ...
From problem centre to value centre
An article by Jon Hall published by Forbes last year says that business owners need to move from managing their reputations online to actively marketing them. While the article has a distinct US flavour, the points he makes are just as valid in New Zealand. The...
A brave new world
My dad didn’t listen to what other people thought about tradespeople they'd employed. Instead, word of mouth to him was listening to what his friends said about the things we wanted to make our lives easier and telling us they were all death traps. Microwave? Nah....
Keeping the home fires burning
It’s hard to beat a roaring fire in winter but ensuring that your fire delivers the performance it should and is safe as possible means you need to be vigilant in keeping your chimney clean and regularly inspected for any possible repairs. Though the idea of needing a...