listening

Conflict resolution is a crucial skill in business

Feb 9, 2021 | For Businesses

I've witnessed enough conflict between businesses and customers, personally and professionally, to have a good idea of how to avoid it and if it occurs, to resolve it. Firstly, and most importantly, differences are endemic to human beings. We see things,...

The benefits of really listening to positive feedback

Sep 3, 2020 | For Businesses

I've written a lot about reviews - the great ones, the good ones, and dreadful ones. I've written about their appeal to consumers and the many benefits they hold for businesses. In this industry I fully admit that I am learning all the time and new thoughts and...