Has traditional advertising lost its impact?

Has traditional advertising lost its impact?

I was researching a story the other day and as often happens, an innocuous statement got me thinking. I love when that happens and I am constantly surprised by where it it can take my mind and make me think very differently about things I hadn't considered before....

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Owning up to mistakes is a huge strength

Owning up to mistakes is a huge strength

The vast majority of unflattering reviews online focus on failures to deliver what was promised - whether that be for a product or a service. The substantial factor in all of this is that the uncomplimentary review is very often the last step a consumer takes when all...

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Too little, too late?

Too little, too late?

Since last Wednesday when the US held elections for president, congress and half of the senate, as well as a myriad of other public positions, the world has focused on the results as they came in, in fits and starts, until at the presidential level, Joe Biden had won...

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Increasing customer value in your business

Increasing customer value in your business

In business, growth is dependent on attracting new customers and ensuring that existing ones return. For repeat customers a significant factor is what they perceive to be the benefits of the purchases they make or in the services they commission. In most instances,...

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The benefits of the unreasonable negative review

The benefits of the unreasonable negative review

I read an interesting article online recently that confirmed many of the things I already thought about a particular kind of negative review - the unreasonable one - and how useful and powerful they are for the businesses that receive them.  The study, to be published...

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Level 2 and beyond

Level 2 and beyond

On Monday, 11th of May, cabinet will meet to decide whether New Zealand eases lock down restrictions and moves down to Level 2, in 48 hours. In all probability, the low number of new daily cases that we have seen in the past few weeks, as well as the overwhelmingly...

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